Term's and Conditions
These are the Term's & Condition's for R.A.M. Electrical Contracting Limited.
1. Definitions
1.1 "The Company", "We", "Us", or "I" refers to R.A.M. Electrical Contracting Limited.
1.2 "The Customer" or "you" refers to the company or person, or other body which or who have contracted with R.A.M. Electrical Contracting Limited for the procurement of electrical services.
1.3 "The operative" means the Tradesperson operating for R.A.M. Electrical Contracting Limited.
2. Our responsibility
2.1 We will arrange a visit to visually assess the work you wish to be carried out. If we are able to carry out this work, we will advise you of what work needs to be done and provide a written estimate of our charges.
2.2 If during the course of the agreed work, further work becomes necessary which could not have been foreseen during our initial assessment and which will cause an increase in cost, we will let you know and will only carry on when the additional works have been agreed by you. (Verbally or written)
2.3 We will carry out the work in accordance with our estimate with reasonable care and skill using sound materials.
2.4 We will ensure that all members of our team, including sub-contractors, are competent, properly trained and courteous.
2.5 We will ensure that all members of our team, including sub-contractors, are compliant with the latest BS7671 regulations, or are supervised by another worker with the appropriate qualications.
2.6 We will make every e-ort to complete the work by the agreed time with the customer. If delays occur for reasons beyond our control we cannot be held responsible for those delays. If delays occur we will complete the work as soon as possible.
3. Your responsibility
3.1 The customer will allow us during normal working hours, unless otherwise agreed, to do the work which we have agreed to carry out in accordance with our estimate.
3.2 The customer will retain all permissions and consents (for example from your landlord or the local authority) which are required before the work can commence.
3.3 The customer will ensure that all furniture, furnishings and ttings are removed so that we can carry out the work, unless we have agreed this within our estimate. The customer will cover and protect any items not removed. The company will not be liable for damage to items not removed or protected by the customer.
3.4 It is your responsibility to have read and understood the terms and conditions, and to air any queries before work commences.
4. General Terms
4.1 We do not undertake structural or any other type of building survey. If our work cannot be completed or damage is caused through structural or other defects in the customer's property, we cannot be held responsible.
4.2 The Company cannot be held responsible for pre-existing faults to the current electrical installation.
4.3 With most types or work, it is usual for there to be some damage to decorative nishes such as paintwork and wallpaper. We will take all reasonable steps to avoid or minimise this. The company cannot be held responsible for any damage which may occur.
4.3.1 Making-good is the responsibility of the Customer unless this is included within our estimate.
4.3.2 Plastering and repair work is NOT included in our quote's and estimates, unless specifically stated.
4.4 Our work will not include the fixing of specialist flooring or the putting back of furniture, furnishings, fixtures or fittings unless we agree to do this as part of our estimate.
4.5 All materials removed from site will be disposed of unless otherwise agreed with the customer.
4.6 All rubbish removed from site will be subject to appropriate fees. (Such as WEEE recycling)
4.7 We will assess the Customer's situation and advice on the best way, in our view, to proceed with any work. If you disregard our advice and ask us to complete works contravening our initial assessment, we may carry out the works provided they comply with the Building Regulations. Liability (If any) arising from such work shall take into account the reservations expressed by us during our assessment, the advice we gave, the price paid by the customer and the price they would have paid for the work had our initial assessment and advice been followed.
4.8 Upon accepting an estimate for works provided by the company, the customer is accepting the Terms and Conditions as the contract between the parties.
5. Charges and Payment
5.1 Payment for work is due on completion of the work. Payment can be made via cash, cheque or BACS transfer.
5.2 Any additional works, extra items or alterations requested by the Customer or their representative which are not included in the estimate will be deemed as an extra and will be charged accordingly.
5.3 We reserve the right to charge for delays to the progression of the works through no fault of the company.
5.3.1 If upon arriving at the customers property and no-one is in to allow us to begin work at the agreed time/date a charge for fuel/time for the wasted call out will be made to the customer.
5.4 Our charges will be calculated on either:
A time and materials basis at an agreed labour rate or,
A fixed price
5.5 Payment will be made in accordance with the terms stated on the Estimate/Invoice.
5.6 All materials and goods remain the property of the Company until payment is received for invoices raised.
5.7 Late payments
5.7.1 Payments are due on completion of works, unless otherwise agreed with the Customer. A 5 day period is left before the following procedure is implemented.
5.7.2 The late payment procedure is as follows.
1 Week overdue, a reminder email, phone call, letter, will be sent.
2 Weeks overdue, a second email, phone call, letter will be sent, with a £25 late payment fee.
3 Weeks overdue, a visit to the Customers premises to collect payment, with an additional £50 late payment fee.
4+ Weeks overdue, a third email, phone call, letter will be sent, advising debt collectors or baili-s will be sent to collect overdue monies.
5.8 Upon completion of the work, the operative will ask you to check and satisfy yourself that the works undertaken are in accordance with your instructions. Any snagging, faults, or other issues must be pointed out during this time. You will then be asked to sign a final completion sheet.
5.8.1 Workmanship is guaranteed for a period of 12 months.
5.8.2 Parts guaranteed as per manufactures guarantee.
5.8.3 Due to their nature we do not offer any guarantee's on lamps, and return visits are chargeable.
5.9 Any snagging identied after this point requiring a return visit by The Company is chargeable.
6. Making a complaint
6.1 If you wish to make a complaint, please contact the o ce on either 07738975213 or 07947869735.
6.2 If your complaint cannot be handled over the telephone please write to R.A.M. Electrical Contracting Limited on the address at the foot note of this page.
6.3 If the complaint arises out of something for which we are liable, we will put matters right as soon as reasonably possible, at no cost to the customer.
6.4 If it is subsequently found the complaint arises out of something for which we are not liable, the Customer will be charged for any works carried out.
6.5 R.A.M Electrical Contracting Limited is monitored by the trading body 'Elesca'. As 'Rob Lewis Electrical' If the above has been followed and a satisfactory solution has not been achieved, they are contactable via their website. www.elesca.co.uk